Family friendly: Keeping pools good, clean fun
Guillaume Leullier, founder of PoolHK.com, talks about the one-stop pool shop servicing pools in Hong Kong, Macau and much of Southeast Asia.
You were born in France, but have spent over two decades working in Hong Kong. What inspired you to launch PoolHK.com?
The idea of PoolHK.com emerged during the beginning of the pandemic, around April 2020, when everybody was in lockdown and stuck in their home. Many people, including me, had to spend their holidays at home and needed to think of activities for their kids – a swimming pool was a popular idea. But how do you maintain a clean pool with many kids playing around and bringing in sand or dirt after walking around the pool? So, PoolHK was created. We started in Hong Kong, as the name suggests, and quickly grew to operate around Southeast Asia. Singapore, Malaysia and Thailand are now among our leading markets.
Manga Rechargeable Robotic Pool Cleaner
Why are you confident about the growth of the private swimming pool market?
Pool owners worldwide have increased since 2018 and the growing popularity during the pandemic has been reported around the world. As CNBC said, “the recent Covid-19 induced spike is part of a decades-long trend that industry analysts say is likely to continue, even after the pandemic recedes.”
You’ve developed strong marketing targeted at owners of private villas. Do hotels and resorts also contact you?
Yes, resorts and hotels are increasingly asking for our products. Our electric vacuums are cordless, easy to operate and extremely practical for spot cleaning. Sand and debris can be removed from the steps and bottom of the pool in no time – and without closing the pool, as more traditional cleaning equipment requires.
Delta 200 Pool Robot Cleaner
Tell us more about PoolHK’s mission and selection of top-of-the-line pool cleaners.
The mission behind PoolHK is to make pool cleaning simple and hassle-free by offering the highest-level products and services in this region, with free delivery to all major markets. Our official shop covers a wide range of equipment for in-ground and above-ground pools including cleaning tools and robotic cleaners, solar cover reels, solar showers, fountains, thermometers and more. We also have a new patented product that will increase the filtration capacity of our devices.
Telsa 90 Heavy Duty Pool Vacuum Cleaner
Your products are protected by numerous patents. What did it require to build such an innovative range of cordless and rechargeable handheld and robotic pool-cleaning products?
That’s a great question, as all PoolHK products come exclusively from Kokido®️, the market leader for more than 30 years. Kokido’s main inspiration for product development comes directly from pool users themselves, based on their enjoyment and their need for efficient pool-maintenance solutions. The ongoing commitment to innovation has resulted in numerous patented cleaning solutions for soft-sided pools and in-ground pools. The focus is always on improving the all-round experience and wellness of pool users.
What solutions do you have for dealing with unwanted algae, which is a common problem in pools in tropical climates?
Algae can be a nightmare for a new swimming pool owner. On our blog, we provide guidelines and tips to get rid of algae. In short, you must keep the chlorine and pH level at a certain level to ensure no microorganisms can sustain algae.
Telsa 50 High Power Pool Vacuum Cleaner
Where should readers go to buy PoolHK products?
Readers should visit PoolHK.com and look at all our products’ video description and see what’s most suitable for them. It could be a fully automated robot for your pool or just a small handheld vacuum for your spa. All products will be processed immediately and should be received within a week.
What are the delivery fees?
We’re devoted to making each customer happy, so offer free delivery including VAT and duty to Hong Kong, Macau, Singapore, Malaysia and the Philippines. Our prices include everything, so after you place your order online, you won’t see any hidden fee when your parcel arrives! In other markets around the region, we offer special-price delivery rates.
Telsa 05 Pool Vacuum Cleaner
What warranty is offered on the PoolHK range of products? Do you operate an after-sales hotline to answer any questions once people receive the products?
Of course. We have a one-year warranty on all our products, and our customer service team is happy to answer all questions. As a matter of fact, this aspects distinguishes PoolHK, as we accompany our user through their selection and never leave any question unanswered. People can read our reviews and see our customer service rating. Customers won’t be left alone after receiving our devices, as our team will always be available to guide you.
What are the main qualities an entrepreneur should always have?
To be passionate and have a vision for your business, be curious about every aspect of it and be willing to learn from your mistakes.