Leopard Catamarans, whose blue-water cruising catamarans are built by Robertson and Caine in South Africa, recently announced a 95 per cent customer satisfaction rate.

Since its establishment in 1997, Leopard has operated its business on a ‘customer-first philosophy’, leading to its continuous improvement culture. The brand views customer feedback as one of its most valuable metrics for improvement and an opportunity to try and raise industry standards.

Using client feedback as the basis for actionable improvements to its customer support and service, Leopard’s leadership teams regularly review customer communications, warranty claims and service interactions to identify areas for potential improvement. This allows customer insights to directly influence different aspects of its operations, from manufacturing to support team training.

Some of the recent improvements to Leopard’s customer support and service solutions include a revised communication system, an enhanced warranty process, and an expanded support team.

Leopard Catamarans recently invested in upgrading its customer communication channels, significantly reducing response times and increasing accessibility through dedicated digital platforms and support lines.

Earlier this year, Leopard also introduced its renewed warranty process. Designed to be more transparent and efficient, it features faster resolution times, clearer procedures and digital tools allowing real-time claim tracking.

Leopard has also made substantial investments in specialised expertise and training programmes for its customer support team, hiring new members and providing global coverage in a bid to offer clients consistent, high-quality support regardless of location.

Together, these developments mean that Leopard catamaran owners regularly report how their yachting experiences exceed their expectations, both in terms of the boat’s performance and the support they receive throughout their ownership journey. 

Antoine and Alex, owners of a Leopard 50 and full-time cruisers, exemplify Leopard’s confidence-building approach, having completed an Atlantic crossing with their children.

“We’ve handled rough passages, including 19 days crossing the Atlantic, and never questioned the boat’s capability. It’s a lot of boat, but with practice, it inspires confidence,” said Alex, who said the family enjoys a cruising life year-round. “Leopard gave us the platform to make it work.”

Repeat customers Nadim and Nayla Yared, who upgraded from a Leopard 45 sailing catamaran to a Leopard 53 Powercat, also illustrate how Leopard’s customer service created lasting relationships.

“The Leopard team has been fantastic – always open, communicative and responsive,” Nadim said. “The construction is rock solid, and the flow inside the cockpits and saloon is unmatched.”

The two add that, outside of the catamarans’ engineering, Leopard’s refined warranty process and customer service team have elevated their ownership experience.

Leopard’s dedicated approach to customer service contrasts with the reactive model common in the yachting industry today. The brand’s charter heritage further forms its service philosophy, creating systems designed for real-world use and practical problem-solving that understand actual owner challenges.

leopardcatamarans.com